Security Alerts

Important Reminder to Keep your Personal and Financial Information Safe


SMW 104 Federal Credit Union would like to remind you that we do not solicit personal or financial information, so NEVER respond to emails, text messages or phone calls telling you your card has been blocked, you need to update your password or requesting other personal information.


Fraudsters will use events such as large-scale breaches, which are sometimes exposed through the various media channels in an attempt to potentially obtain your personal or financial information.  With that said, keep your information safe by never opening emails or text messages from an unknown sender and most importantly, never click on any links provided in unsolicited emails. 


Review your credit card and account statements as soon as you receive them to ensure all transactions were authorized by you.  Enrolling your account in eStatements will allow you to receive access to your account statements faster and enable you to review up to the previous 36 months.  This prevents your personal account information from being sent through the email.  If you’re interested in enrolling, simply login to your SMW 104 Federal Credit Union account online and select eStatements under the Accounts tab.  If you are a first-time online user, please give us a call to assist you with the initial set-up.


As a piece of mind, our accounts are monitored 24/7-365 by our Risk Management team.  


Additional tips that can help you keep your information safe


  • Don’t throw away your bills, statements, or any other documents that contain your personal information without shredding them first.


  • Copy the contents of your wallet and retain in a safe place.  That way, should anything happen, you have all the information you need in one location to instantly cancel your accounts.


  • Make sure your computer is safe by turning on your firewall and keeping your virus protection up to date.


  • Be careful with free-standing ATM’s, which can make it easier for the fraudster to equip the machine with a card reader to steal your account information by counterfeiting your card.


  • For added protection, you should monitor your credit report regularly.  You may obtain a free copy of your credit report from Experian, Equifax and TransUnion annually if you ask for it.  Visit or by calling 877-322-8228.


  • Place a fraud alert on your credit with all three bureaus; Experian, Equifax and TransUnion.